Speak Out October 2018

Association news

SPA awarded Communication Access status

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SPEECH PATHOLOGY AUSTRALIA has been successful in achieving the communication access standards and has been awarded a communication access symbol by SCOPE’s Communication and Inclusion Resource Centre. The Association’s National Office staff participated in a training session and contributed to the development of a communication board prior to the three assessments which occurred randomly over several weeks. The assessment included two telephone assessments and one face-to-face assessment. Feedback following the assessments identified the following positive features regarding the administration staff who managed these interactions:

staff are friendly and professional

• staff take the time to talk to customers and consistently ensure they have no further questions staff demonstrate exemplary problem-solving skills to utilise a range of supported communication strategies to ensure complex communicators are understood We encourage all members to review their workplaces to ensure they are respectful and responsive to individuals with communication difficulties and utilise appropriate strategies and resources to support successful communication. •

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14/09/2018 11:29 am

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October 2018 www.speechpathologyaustralia.org.au

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