Lifeline Booklet 2021

This workshop has provided the foundational skills to enable you to be alert to common signs or behaviour changes that may occur when someone is struggling due to a personal crisis, to have the confidence to respond appropriately, and to be aware of sources of professional support that you can help them to access using the three Rs framework. 1 recognise Know and recognise the SIGNS of burnout and vicarious trauma. Watch for CHANGES in behaviour.

2 respond 3 refer

Approach without judgement. Create a SAFE SPACE to talk. Engage through ACTIVE LISTENING .

Refer to SUPPORTS - personal, professional help or websites, helplines and more information. 4 self-care LOOKING after YOUR- SELF to prevent burnout.

• Recognise a crisis - not diagnose it • Respond to a crisis - not solve it • Refer to other professionals who are qualified to diagnose and help. • Look after yourself to ensure you can help

AS AN ACCIDENTAL COUNSELLOR YOU CAN:

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Accidental Counsellor