200211_Lifeline_A5_AccidentalCBooklet-2020_V4-LR

This workshop has provided the foundational skills to enable you to be alert to common signs or behaviour changes that may occur when someone is struggling due to a personal crisis, to have the confidence to respond appropriately, and to be aware of sources of professional support that you can help them to access using the three Rs framework.

recognise 1 2 respond

Know and recognise the SIGNS of a crisis. Watch for CHANGES in behaviour.

Approach without judgement. Create a SAFE SPACE to talk. Engage through ACTIVE LISTENING CHECK SAFETY

3 refer

Refer to SUPPORTS - personal, professional help or websites, helplines and more information

FIGURE 1: THE THREE RS FRAMEWORK

AS AN ACCIDENTAL COUNSELLOR YOU CAN:

• Recognise a crisis - not diagnose it • Respond to a crisis - not solve it • Refer to other professionals who are qualified to diagnose and help

3

Accidental Counsellor